At Holston Relocation Services ("Company", "we", "us", or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Information We Collect

We collect information in the following ways:

A. Personal Information (via website forms, calls, or in-person):

• Name

• Email address

• Phone number

• Current and destination addresses

• Move date and service requests

• Payment information (processed through secure third-party gateways)

B. Automatically Collected Information (via website):

• IP address

• Browser type and device

• Pages viewed

• Time spent on pages

• Referring site

• Cookies and tracking technologies (for analytics and functionality)

2. How We Use Your Information

We use your information to:

• Provide and fulfill requested moving and relocation services

• Respond to inquiries and customer service requests

• Send quotes, confirmations, and important updates

• Process payments and provide receipts

• Improve website functionality and user experience

• Send promotional emails (only with your consent)

3. Cookies and Tracking Technologies

We use cookies to:

• Improve website navigation and user experience

• Analyze website traffic and performance using Google Analytics or similar tools

• Remember user preferences on future visits

You can manage cookie preferences through your browser settings. Disabling cookies may impact your website experience.

4. Third-Party Services

We may share information with third-party providers who help us:

• Host our website

• Process payments

• Manage customer relationships

• Conduct analytics

All third parties are contractually obligated to keep your data secure and only use it for service-related purposes.

5. Data Security

We use secure servers, firewalls, encryption, and access controls to protect your personal data. However, no system is completely foolproof, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information

• Object to or restrict how we use your data

• Withdraw consent to marketing

• Request a copy of the data we hold about you

To make a request, contact us by clicking here.

7. Children's Privacy

Our website and services are not intended for children under 18. We do not knowingly collect information from minors.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new "Effective Date." Your continued use of our services or website after any update signifies acceptance of the revised policy.

9. SMS Communications

If you opt in to receive SMS/text messages from us, we may send you service updates, appointment confirmations, promotions, and other relevant notifications.

• Messaging frequency may vary.

• Message and data rates may apply.

• To opt out at any time, text STOP.

• For assistance, text HELP.

SMS consent is not shared with third parties or affiliates for marketing purposes. Your phone number and SMS opt-in information are kept confidential and used solely for communication between you and Holston Relocation Services.

Contact Us:
For questions or concerns regarding these Policies, please contact us by clicking here.
 

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All Terms & Conditions are subject to change at any time. Last updated: 03/28/2025